Unplug the telephone from the telephone wall socket. Master Socket 5c connection going loose. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. In response to Vikki_M. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. Feed this disconnected extension wire into the VM socket and. Hi Rob Our master socket is in our front room physically. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Grey/White – White/Grey. Browse Virgin Media Virgin Media Community. Your broadband should still work but may not perform as well as in the master socket. just moved in, can see the brown cable coming in from outside but there's no VM. Available with M50 broadband or faster. . and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. 27-07-2020 07:02 AM. Re: No Wall Socket for Quickstart. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Networking and WiFi. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. Sometimes there is no wall box, just a trailing cable. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Feed this disconnected extension wire into the VM socket and. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Oblivion Posts: 20,248 Forumite. Turn on your TV and get connected. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. 17: Community Champion. Kind regards Jodi. g. 5mm stereo jack to 2 phono plugs connected from the 3. . Following the installation and verification of its functionality, you can browse the web or. Options. The video shows the best practice for termina. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Tudor. #1. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. Any other sockets that currently work will still do so. It is a master telephone socket which has two connectors: A and B. Estonia and the Netherlands have already switched. The isolator has a terminator cap (marked below) fitted to the open end. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. The box and cables may have been removed by the previous occupiers. Phone. Different upstream speeds are available at either 2Mbps. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. We would like to show you a description here but the site won’t allow us. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Plug the microfilter into the empty socket. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Step 2: Order your Virgin Media Broadband service. There's nothing connected to that as far as I can work out, it is just an on/off switch. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 17-02-2023 12:46. Master Socket Issues And Sd Tests Plusnet Community. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. on 12-04-2022 15:50. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Solved No Virgin Media Wall Socket At Installation Community 4832746. When you place your order, we'll let you know. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. Home broadband & landline. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Anything beyond the socket where the external line comes in can be removed. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No, any cables within the house can be touched as much as the householder wants to touch them. However my master socket at the moment is in my sitting room. on 03-07-2023 01:02. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. We would like to show you a description here but the site won’t allow us. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Check the phone is seated in the base unit correctly & powered ON. If you plug it into a phone socket or extension, it just won't work. I don't longer work there. #2. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. Multi-buy: £8. The cable could be hidden within, or behind, furniture. Hello. The modular isolator shown is exactly what VM currently install. The house has the brown external junction box fitted to the front of the property on the. 29/07/15 - 16:50 #1. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. The top “capped” one is marked FM & has been disused since cable went digital. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Other broadband queries. 0. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 100. #1 Hi everyone. We would like to show you a description here but the site won’t allow us. If you have a dial-tone it's. See where this Helpful Answer was posted. Unplug the telephone from the telephone wall socket. Lame. No, you can keep using the same phone you’ve always used. Manage Your Account. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). Join Date: Oct 2021. Account - Cable. 0 Ratings Reply. We would like to show you a description here but the site won’t allow us. In response to Vikki_M. Customer since 1993. BT had a rating of 67. . 1. I don't work for Virgin Media. Mobile devices & unlocking. Although these packages can be rather pricey, they are usually much more cost effective than buying each. The answer is yes. Very poor advice. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. Thank you again. Sign in . This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. Phone. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. )In this video, I am showing the sta. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Most BT Master Sockets will be near the entrance wall, but not always. Re: Moving broadband socket. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. I'm with Virgin broadband and land line. So, a 50 minute broadband, TV and phone. Jan 4, 2010. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. if its possible in parallel but its not a big problem if you run an series. It is divided into two parts: the main diagram, and the power and data line diagrams. Virgin Media Prep House Rewiring Fix Community Forum. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. So I now have 100Mbps broadband and phone over broadband. This is the easy part, just follow the steps below: Step 1. You will then know for each phone if it is capable of. Winner: Tie. I shall have a look through my cables and see what fits. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Amazon product. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Virgin Media have used the Openreach socket to provide telephone services. A BT master socket. This means that the broadband router can be installed at either location and both will need ADSL filters. That suggests that you can remove it and cut the cable back. Virgin Fibre Areas only. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. We're here to help. Next, connect the power cable. Country. Josh235. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Virgin Media also often bundles its cable broadband packages with TV and phone services. blogspot. I recently purchased my first home and have been taking a look at the VM cabling to the property. There are only two cables connected to the master socket. This website. log into hub3 - 192. For a wires-free alternative, you could use a cordless phone setup. How to install Virgin Media broadband. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Green/White – White/Green. You then have a set of sockets within your house that you can wire in parallel to your cable socket. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. A non-split socket will have the sockets and screws in the middle. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. If your Virgin Media cable’s cut. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. Admittedly these will make more sense if you already have a basic. If possible, I would like to get rid of this rather ugly white. However the wall. Virgin Media TV boxes need to be connected to a Hub so. Condition: New. Step 3. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 17 Apr 2018. Thread the tie through the slot/hole in the back of the faceplate. Put the cable in place and tighten the tie (see diagram below). Answered! Go to Answer. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. 8 March 2011 at 8:29AM. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. You will then know for each phone if it is. com. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. The UK isn’t the first country to make this move. The other is marked TV, & this is used for TV & Broadband. If you need to do this for a longer time, try dialing the following. Trouble shooter. 150 from a. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. There is limited ability to tweak the configuration of the BT phones, unfortunately. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. 5 Machine screws included. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Looks like it'll probably have to be done though. A non-split socket will have the sockets and screws in the middle. Re: Using existing Bt sockets with virgin. The cable wiring is the same as the Virgin Media Master socket. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. 04-11-2022 15:05 - edited 04-11-2022 15:17. I would like to have the phone downstairs. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. 54 each £8. If the property has Virgin Media cabled up, it would only mean you need the Virgin. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There will be two distinct input lines coming from each end of the socket. At least 30Mbps download speeds in every room or £100 one-off credit. Fitting new telephone master socket for Vodafone broadband. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I am going to cancel. Tudor. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. These are the parts I could find, they were screwed into the end on the coaxial cable. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. This is very easy to do and will only take a couple of minutes. The master socket normally belongs to the phone line provider and in theory can't be moved. the problem os the series its that you. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. We would like to show you a description here but the site won’t allow us. Solved: Help with wiring - Virgin Media Community - 4630592. (I did this video to help/guide new engineer as I did not find any for my self when I started. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Virgin Media Quickstart set up. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. The "How to book an engineer" help page (Book an engineer | Virgin Media. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. There are only two cables connected to the master socket. Thanks for your first post and welcome to our community. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). . Re: new VM socket. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Other than that, sound like you need a VM tech to remedy. Various cable mediums are used in modern systems to transmit data. Oct 10, 2019. Entertain me; Broadband DealsStream from Virgin Media. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. We would like to show you a description here but the site won’t allow us. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Ordering And Installation Of Broadband Thinkbroadband. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. #2. The trueCall standalone device. Re: My Flat doesn’t have wall socket. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. on 03-02-2023 12:54. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. Browse Virgin Media Virgin Media Community. NTE5C OpenReach Telephone Master Socket + M3. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). (Wasn’t told of the switchover and only found - 5443370. See where this Helpful Answer was posted. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 23/03/17 - 01:22 #2. So in steps, it's: 1. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Obi202 To Phone Extension Uk Voip Forums. It is completely separate service to your internet service. the street is enabled for the service. 2. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. • Login with the default login info (on base of Hub) unless you've already updated it. on 27-10-2022 09:24. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Removing The Front Of Master Socket Broadban Bt Community. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. 4GHz change the Wifi Network Name (SSID. Obi202 To Phone Extension Uk Voip Forums. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 17 Apr 2018. Solved: I have one phone socket in my bedroom that no longer works. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Virgin Phone Switchover. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. Account - Mobile. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. A Virgin Media wall socket is simply a point of entry into your home. 23/11/12 - 23:50 #14. Superfast Broadband. Jacopo Member. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. on 11-11-2021 10:40. Thank you for getting back to me and confirming this @paddingtonbear9. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I had 2 plugs and 2 bulbs in my old property - with no issues. 1. You can contact the Team from this link:. Sunday. Switching from Virgin Media to Vodafone. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). 99 each £8. We would like to show you a description here but the site won’t allow us. 1 4. Stay safe online. 17/07/09 - 20:45 in Cable #1. Virgin Phone Switchover. The modular isolator shown is exactly what VM currently install. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. My Virgin Media App. a geeky broadband story. For the ADSL faceplate, you will need to connect the two RJ11. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. But I have no Virgin Media Wall socket in my house.